Shipping & Delivery

If you have any questions around shipping please email us at info@erikoflondon.com

Opening Hours: Monday-Friday 9am - 5pm.

 

SHIPPING

We use Royal Mail’s 1st Class Recorded service for most orders under 2kgs.
This is our standard service and is the default delivery option in the shopping cart.
     
Royal Mail delivers 94% of our orders the next day after production is completed, but occasionally it may take 3-5 days, and in rare cases up to 15 working days.
   
Our standard delivery days include Saturdays, but not Sundays.
   
If we dispatch after 6 pm, parcels are usually picked up the morning after. At this point, unfortunately, no delivery address change can be made.
   
In the case of express delivery, the next working day counts as the first day of delivery.

If your item is over 2kgs, bulky, or large (over 60x40cm), we use FedEx UK or DHL couriers. They deliver the next business day and are a part of our standard service. 

 

ROYAL MAIL UK

Royal Mail Tracked & Signed (1-3 Business Days from production being completed).

If we dispatch after 6pm, parcels are usually picked up the morning after. At this point, unfortunately, no delivery address change can be made.

In the case of express delivery, the next working day counts as the first day of delivery.

 

FEDEX / DHL UK

If your item is over 2kg, bulky, or large (over 60x40cm), we use FedEx or DHL UK couriers. They deliver the next business day and are a part of our standard service. 

Please note, orders placed after 3pm GMT won't be shipped until the following business day.     

Free returns are only available for mainland United Kingdom.

 

TRACKING YOUR PARCEL

You will receive an automated dispatch confirmation email once your order is dispatched.

Depending on the delivery method you selected, details of the courier and either tracking number or shipping number will show. 

Check your spam folder if you haven't received any email. Best practice: add us to your contact list.